General questions about the site
Q: When did the OLC launch?
A: The site was made live in October 2009. The site content was transferred to another CMS (EasySite), launched 17 May 2010.
Q: Who maintains the OLC?
A: The OLC has been developed by the National Heart Forum, with the support of the Department of Health and Department for Education, as part of the Obesity Improvement Programme.
Q: Why an OLC?
A: The OLC provides information, tools, training and innovation, and to strengthen local capabilities to both prevent and
treat overweight and obesity.
Q: Who is the site for?
A: The OLC has been developed to support people who work, either directly or indirectly, on promoting a healthy weight
and tackling obesity.
Questions about marketing or promotional opportunities
Q: Can I contact your users with information that I have?
A: We do not share our user information with any third parties. We do not have a ‘mailing list’ available.
Q: Can I advertise on your website?
A: We do not accept advertising for commercial purposes in the form of banners or links. However, from time to time we do highlight certain events or publications via the OLC to the users; this is at the discretion of the OLC team, please contact us.
Q: Can I have some OLC marketing material to tell my colleagues about the OLC or to upload on our website?
A: We have two web banners available for those who wish to link to us. We can also provide printed flyers or an e-flyer.
Technical issues with the OLC
Q: How do I register on the site and what do I need?
A: Fill in the registration form on the homepage in the Login box. If you do not have an NHS or governmental email address, please provide two referees who can confirm who you are.
Q: How long does registration take?
A: Once you have provided us with your information, registration is immediate; you will receive a confirmation email from us.
Q: I have forgotten my login details. How do I get them back?
A: There is a login reminder on the homepage. If you cannot remember your username or if the reminder fails (remember
to check your spam inbox), please contact us as we can reset the information for you.
Q: I want to deregister from the site. How do I do that?
A: Please contact us to tell us that you wish to deregister and we will delete your user account.
Questions about content
Q: I would like to share content on the OLC with my colleagues. How do I do this?
A: You can email a friend a link to an OLC page. Please note that if the page is behind login, your colleague must register
to access the content.
Q: I would like to upload content to the OLC that may be of use to others. How do I do it?
A: You can contact us to tell us what it is you wish to share. We welcome suggestions for links, new case studies, events
etc.
Q: I clicked on a link and it didn’t work. How can I tell you about it?
A: We are grateful for information or feedback about any non-working pages or links.
Q: How do I access the resources and pages within the site?
A: Some resources are freely available and others require registration. Registration is free but only open to those working
with obesity issues and those who provide information within their organisations, e.g. nurses, schools, local authority,
NHS staff, built environment, Government, charities, librarians etc. Resources are available on pages and in the Obesity
eLibrary which acts as a catalogue of information.
Questions about the Obesity eLibrary
Q: What is the Obesity eLibrary?
A: It’s a library catalogue, or repository of information, that we collect, part of the NHF eLibrary. We catalogue all resources
we think are relevant to you.
Q: I searched the Obesity eLibrary and couldn’t find what I was looking for. What can I do?
A: Depending on what you were looking for, we may not hold what you need. Have you tried NHS Evidence? It’s worth checking other websites and libraries for information. If it’s something you think we ought to have, please contact us.
Q: I have found some useful reports on the Obesity eLibrary. Can I share the documents with my colleagues?
A: Please respect copyright with information you download from the OLC and the eLibrary. Copyright is very complex, but in general ‘fair use’ constitutes personal study only. If you intend to use the material for commercial purpose or for educational purposes, you must seek permission from the copyright holder. If you wish to find out more about copyright, talk to your librarian or find advice on the internet. You can also refer to and download the NHF's 'What is Copyright'.
Q: Can I download what I find on the Obesity eLibrary?
A: Yes you can download material for your own personal use, unless otherwise stated. If you need material for a training
course or for a commercial project, you must seek copyright permission from the copyright holder.
